Last Updated: November 2025
Welcome to the SoftGeniusHub Support Center.
Our goal is to provide you with fast, helpful, and professional assistance regarding your purchases and website experience.
💬 1. How to Contact Support
For any product or technical inquiries, please reach out using one of the following methods:
📧 Email: support@softgeniushub.com
🌐 Website: https://softgeniushub.com/contact
Please include:
- Your full name
- Your email used for purchase
- Your WarriorPlus order ID
- A brief description of your issue
We aim to reply within 24–48 business hours.
💳 2. Refund Requests
We offer a 30-day money-back guarantee (unless otherwise stated on the product’s sales page).
To request a refund:
- Email support@softgeniushub.com with your order ID and reason for refund.
- Refunds are processed through WarriorPlus (the same gateway used for purchase).
- Once approved, access to the product will be automatically revoked.
🚫 Refunds are not applicable to resold, bundled, or unauthorized copies.
🧾 3. Product Access Issues
Didn’t receive your access email?
- Check your Inbox, Spam, or Promotions folder.
- Still missing? Email us with your order ID and we’ll resend your access link manually.
🔐 4. Account Help
If your login credentials don’t work:
- Click “Forgot Password” on the login page.
- Still an issue? Send your registered email and order ID — we’ll manually reset your access.
🧠 5. Common Questions
Q1. How can I access my product after purchase?
➡️ You’ll find your access link on your WarriorPlus Purchase Confirmation Page and in your email inbox.
Q2. Can I use your products for clients?
➡️ Only if your license includes commercial/agency rights.
Q3. Do you provide free updates?
➡️ Yes, free lifetime updates for all active products.
Q4. Can I get custom setup help?
➡️ Yes, we offer premium setup and consultation upon request.
⚙️ 6. Support Scope
We cover:
- Access, installation, and license issues
- Bug/error troubleshooting
- Refund and billing support
We don’t cover:
- Third-party tool conflicts
- Custom coding or design
- Coaching, business mentoring, or modification requests
📜 7. Contact Information
For all support inquiries:
📩 Email: support@softgeniushub.com
🌍 Website: https://softgeniushub.com
💼 Vendor: SoftGeniusHub